What Happens After You Order
- Order confirmation — sent immediately by email
- Shipping confirmation with tracking — sent within 1-3 business days when your order ships
- Delivery — typically 3-7 business days for US orders
How to Track
Click the tracking link in your shipping confirmation email. Tracking updates come from the carrier (USPS, UPS, or FedEx).
I Haven't Received a Shipping Email
- Orders placed on weekends/holidays ship the next business day
- If it's been more than 3 business days, contact us at support@floky.us and we'll look into it
Tracking Says Delivered but I Don't Have It
- Check with neighbors or building management
- Check secondary delivery spots (back porch, mailbox, garage)
- If still missing after 24 hours, contact us — we'll help resolve it
International Shipping
International orders typically take 7-21 business days depending on destination and customs processing.